The Review Reply Management section shows your average reply time over the reporting period.įrom the View Unreplied column, click View to respond directly to unreplied reviews. In Review Volume by Rating, you can see a breakdown of ratings by volume and network. Navigate to Settings > Roles & Team Members.You'll need Reviews permissions to edit sentiment classification. While 3-star ratings are considered negative by default, you can edit rating classification by clicking Edit. The Review Volume section lets you see the number of reviews you received during the reporting period. Note: Facebook uses a separate rating convention and isn’t included in Average Rating. Click on Edit to change these goals.įind your average rating across networks under Average Rating. If you're a Premium Analytics customer, you can also edit your Goal Reply Rate and Goal Reply Time from the Performance Summary. The Performance Summary lets you compare top-level performance metrics to the previous publishing period. For a walkthrough of sharing report links, see our Help Center article. You can also share the Reviews Overview Report with your stakeholders, even if they aren’t Sprout users. You can specify date ranges, profiles, ratings and tags you’d like to include in the report. What is included in the Reviews Overview Report? You can also select Reviews Overview Report from the Reports Home screen.

Select Reviews Overview from the Reviews menu.Where can I find the Reviews Overview Report? What is included in the Reviews Overview Report?.Where can I find the Reviews Overview Report?.This article contains the following sections:

Note: Due to API limitations, you can’t reply to Tripadvisor replies through Sprout. Ramp up your customer care strategy by keeping track of reviews across key metrics. Monitor trends in your reviews over time with Sprout’s Reviews Overview Report. How do I use the Reviews Overview Report?

Unreplied meaning